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Simply call or email us at 855-773-7672 info@prepandsave.com and
notify us of the change. If we did not speak with you on the
phone, we will call or email you back with a confirmation that we
received your message.
At Prep And Save, your complete satisfaction with our products and
service is the most important thing to us. If there is ever a
situation that prevents you from being completely satisfied, please
contact us immediately via e-mail at info@PrepAndSave.com or phone at 1-855-773-7672 and
we’ll do our best to assist you.
What we will do:
Our
return policy varies depending on the type of item you'd like to
return. You may return most new, unopened items sold by Prep And Save
within 30 days of delivery for a full refund. If for any reason you're
not completely satisfied with your purchase, you may return it within
30 days of the original purchase date for a full refund less any
shipping costs. We'll also pay the return shipping costs if the return
is a result of our error.
What we cannot return:
Eating, toileting, hygiene and intimate items are not returnable
once they have been opened. These items include but are not limited to
freeze dried foods, eating utensils, first aid kits, and water
filters.
If you have a problem with one of these products
and it isn't returnable, please contact us and we’ll do our best to
assist you.
Shipping:
Upon request,
we will give you a printable return mailing label and bar code, which
will typically be from FedEx or UPS. Items should be returned with all
the original packaging to receive your refund. We may deduct any
associated fees and shipping costs from your refund. Return shipping
may be deducted from the amount of your refund if the reason for your
return is not the result of our error.
Items with a value
of $75 or more must be returned using a trackable shipping method.
Items valued more than $500 must also be insured. Items that
have been damaged or otherwise altered after delivery will not be
accepted for return.
If you return your items beyond the
30 day return window, we reserve the right to assess a 20% late fee,
which will also be deducted from your refund.
Defective Merchandise:
We
will accept returns for manufacturer defects. We will give you a
complete refund, including all shipping charges. We will provide a
return label so the return shipping will be at our expense. All
original packaging and materials including boxes, manuals, warranty
cards, instructional DVDs, and any other materials in the original
shipment must be returned with your merchandise.
Incorrect Merchandise:
Contact us via e-mail or phone if you received an item different
than what was described on the website or is the wrong size, color, or
style than what you ordered. We will provide you with the correct
items ASAP at our expense. We will also provide a return label to you
so the return shipping for the incorrect items will be at our expense.
How soon will I receive my refund?
Once the shipping carrier has received your item, we typically
process your refund within two business days. However, if you ship the
item back to us at your own expense, it may take longer to receive
your refund.
Please note that if you paid via credit
card, once we instruct our payment gateway to refund your money it may
take up to two business days for the refund credit to actually appear
on your bank statement.